FAQs
How much is an embroidered or printed T-shirt?
Because no two products cost the same and everyone’s requirements are different, we quote on an individual basis. Please get in touch with your enquiry and we will send a personalised quote.
How long will my order take?
Our usual lead time is 2-3 weeks. For new designs, it can be a little longer due to setting up artwork for embroidery.
However, if you have an earlier deadline we will always try and help meet it if we possibly can.
Can you print onto a fleece?
No. Due to the fabric pile, print doesn’t adhere to the fibres, so they have to be embroidered.
Can you match the colours in my logo to a garment or embroidery threads or print colours?
We will do our best, but not all colours relate to pantone charts. We are happy to search our suppliers’ ranges to find the closest match we can.
What format should I submit my artwork in?
For embroidery, any good quality file such a jpeg or pdf is fine. For print, we need a scaleable file such as eps or svg format.
What if I can’t supply the artwork in the correct format?
We can get your file converted to the correct format for you. There is a charge for this service.
When is payment due?
Payment is not due until the job is completed. We do not ask for deposits.
Is my design kept on file?
Yes, all usable files are kept on file indefinitely
Can I try garments on?
If customers are in any doubt about sizing, they are welcome to call in to our showroom to try the garments on. We encourage this, as it’s best to get the order correct at the start, because once the item has been embroidered or printed, we are unable to take them back.
If it’s not practical to call in to the showroom, we can post the loan garments out for customers to try (return postage is the responsibility of the customer).
Do you have a showroom?
Yes, and we’re quite proud of it! It’s a modern, well stocked space of samples of the most popular garments, including a changing room for customers’ use.
Do you charge for delivery?
Yes, orders sent by courier are charged at cost, currently £12.50 per parcel. Small orders can be sent by Royal Mail at the appropriate rate.
Can I order online?
We don’t have an online ordering facility, as we believe that every customer is unique and we prefer to leave nothing to chance. By speaking to the customer (in person, by phone, or email) we can ascertain what their needs are so that we can quote accurately.
However, our website has a catalogue where you can see the ranges available; if you see anything that appeals please get in touch, quoting the product code(s).
What is the lead time for plain garments?
Usually 2-3 days, depending on stock availability. If any item is not available within this time frame, we will advise you of the due date
How can I pay for my order?
Either by bank transfer, debit or credit card, or cash. Please note we do not accept American Express.
Is there a size guide available?
Every garment on our website has a tab marked “Product Information” and the size guide is shown there. More detailed information is available on request.
Can I return my order? / What is your returns policy?
Any item not required can be returned subject to certain conditions. They must be clean, unworn, unwashed, and re-saleable, in the original packaging and not embroidered or printed, and within 3 months of purchase.
Do you have a minimum order?
There is no minimum order, either value or quantity.
Can I see a sample of the embroidery before production?
We insist on it! We stitch out the design onto felt and when the sample is ready, we ask you to approve it, to make sure you’re happy with the design size, and the colour of threads chosen. Any alterations can be made at this stage, and only when you’ve approved the sample, do we progress the order.
How long will the print last?
This can vary, depending on the environment the garment is being used in, how it’s washed and dried. Under normal circumstances it should last for around 50 washes.
Can all products be printed or embroidered?
Not all, but it’s a very small percentage that can’t be decorated by one or the other. We will advise at the time of garment selection of any restrictions, and recommend the best decoration method for that garment.
Can I provide the garments to be embroidered or printed?
Yes – but we need to see the garments to be sure they are suitable. They must be new and unwashed. We take no responsibility if the customer has purchased them and then we decide they are not suitable.
Work is carried out at the customers’ own risk.
What if my item is out of stock?
We will let you know of any stock issues at the time of processing. Any dates we quote are done so in good faith, from information supplied to us by our suppliers. These dates cannot be guaranteed. If you are unable to wait for stock to become available, we will do our best to find a suitable alternative.
Any Questions? Ask Below.
At Top Marques Uniform Solutions we can offer advice in choosing the right garments and have a wide range of garments in stock for you to look at. We supply Workwear, Decorated garments, Embroidered garments, Personalised garments, Promotional clothing in Sudbury, Suffolk.